Returns & Refund Policy

At Robélie, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Return Eligibility

We accept returns within 7 days of delivery for eligible items.

To qualify for a return:

• The item must be unused, unworn, and unwashed
• The item must be in its original condition
• All original tags (if applicable) must still be attached

Returns may be requested if:

• Your item arrived damaged or defective (photo proof required)
• You received the wrong item
• The Robél doesn’t fit comfortably

For hygiene reasons, we cannot accept returns on items that show signs of wear, washing, or misuse.

How to Start a Return

To begin a return, please email help.robelie@gmail.com within 7 days of receiving your order.

Please include:

• Your order number
• The reason for your return
• Photos of the item (required for damaged, defective, or incorrect items)

Once your request is reviewed and approved, we’ll provide return instructions.

Please do not send items back without first contacting us.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as Robélie cannot guarantee receipt of returned packages.

Refunds

Once your return has been received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 3–5 business days. Please note that your financial institution may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you’d prefer a different size or color, we’ll gladly process an exchange, subject to product availability.

If your desired size is temporarily unavailable, we’re happy to offer store credit or hold your exchange until inventory is restocked.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at help.robelie@gmail.com.

We’ll work quickly to resolve the issue at no additional cost to you.

Questions?

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: help.robelie@gmail.com