FAQ

Frequently Asked Questions

What is the Robél?

The Robél is our signature wearable towel that combines the absorbency of a premium towel with the comfort and coverage of a robe. Crafted from ultra-soft bamboo charcoal microfiber, it’s lightweight, highly absorbent, quick-drying, and secured with adjustable shoulder straps so you can comfortably move through your post-shower routine.


What size should I choose?

The Robél is currently available in two sizes:

Small / Medium

  • Approx. 27.6 × 59.1 in (70 × 150 cm)
  • Best suited for petite to average body types.

Large / XL

  • Approx. 34.3 × 63 in (87 × 160 cm)
  • Designed for taller individuals or those who prefer additional coverage.

If you’re unsure which size is right for you, feel free to contact us before ordering—we’re happy to help.


How do I care for my Robél?

For best results:

  • Machine wash cold on a gentle cycle
  • Wash with similar colors
  • Use mild detergent
  • Tumble dry low or hang dry
  • Do not bleach
  • Avoid fabric softeners, as they may reduce absorbency over time

Proper care will help maintain your Robél’s softness, absorbency, and longevity.


What material is the Robél made from?

The Robél is crafted from premium bamboo charcoal microfiber, chosen for its exceptional softness, lightweight feel, quick-drying performance, and absorbency.


Do you accept returns or exchanges?

Yes.

We accept eligible returns within 7 days of delivery.

To qualify:

  • The item must be unused and unwashed.
  • The item must be in its original condition.

Customers are responsible for return shipping unless the item arrives damaged, defective, or incorrect.

For complete details, please visit our Returns & Refund Policy.


What are your shipping options?

We currently offer:

Standard Shipping

  • $8
  • Processing: 1–2 business days
  • Delivery: 5–8 business days

FREE Standard Shipping

  • Available on all U.S. orders of $99.99 or more

You’ll receive a tracking email as soon as your order ships.


Where do you ship?

At this time, Robélie ships within the United States only.


How can I track my order?

Once your order has shipped, you’ll receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.


What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are processed securely through trusted payment providers.


Is my payment information secure?

Yes.

Robélie uses secure, encrypted payment processing to help protect your personal and payment information. We never store your full credit card information on our servers.


How can I contact Robélie?

We’re always happy to help.

Email: help.robelie@gmail.com

We typically respond within 1–2 business days.