Shipping Policy

At Robélie, we’re committed to getting your order to you as quickly and smoothly as possible. Every order is carefully prepared and shipped from our fulfillment network after processing.

At this time, we ship within the United States only.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high demand (such as product launches, promotions, or holidays), processing times may be slightly longer. If this occurs, we’ll notify you as soon as possible.

Shipping Options & Rates

Standard Shipping

$8 Flat Rate
Processing: 1–2 business days
Delivery: 7–10 business days

Free Standard Shipping

FREE on all U.S. orders of $99 or more
Automatically applied at checkout
Processing: 1–2 business days
Delivery: 7–10 business days

Order Tracking

Once your order ships, you’ll receive a confirmation email containing your tracking number so you can follow your Robél every step of the way.

Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.

Shipping Address Changes

Please double-check your shipping address before placing your order.

If you need to make a change, contact us as soon as possible at help.robelie@gmail.com. While we’ll do our best to accommodate address changes, we cannot guarantee modifications once an order has entered processing.

Lost, Stolen, or Delayed Packages

If your package is delayed or marked as delivered but you haven’t received it, please contact us at help.robelie@gmail.com within 7 days of the delivery notification.

We’ll gladly work with the shipping carrier to investigate the issue and assist however we can. Once a package has been transferred to the carrier, Robélie is not responsible for lost or stolen packages, but we’ll do everything possible to help resolve the situation.

Incorrect or Damaged Orders

If your order arrives damaged, defective, or you receive the wrong item, please email help.robelie@gmail.com within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

We’ll review your claim promptly and work to make it right.

Questions?

If you have any questions about shipping or your order, we’re happy to help.

Email: help.robelie@gmail.com